Troubleshooting
Common issues and how to resolve them quickly.
Survey not loading
What to do when respondents see a blank screen or error.
Cannot save responses
Responses are not being recorded even though the survey loads.
Email not arriving
Confirmation, reset, or response emails never reach the inbox.
Slow dashboard performance
Pages take a long time to load or feel laggy.
Login error
You see "Invalid credentials" or are stuck on the login page.
Browser compatibility issues
Some features look broken on certain browsers.
Mobile display issues
Text or images look wrong on phones.
File upload failed
Uploading an image, video, or attachment errors out.
Payment declined
Your card was declined when you tried to subscribe or renew.
Export file is empty
You downloaded the export but the file has no rows.