NPS Survey

Free NPS Survey Maker and Templates

SurveyMaker.io is a free NPS survey maker for measuring customer loyalty with the Net Promoter Score. Ask the standard 0–10 "how likely are you to recommend us" question, add a follow-up to capture the reason behind each score, and share the survey by email link, website embed or QR code. Responses are grouped into promoters, passives and detractors so you can see your NPS at a glance and track it over time. Start from a ready-made NPS template, customize the wording and branding, and trigger the survey after a purchase, a support interaction or a key milestone. It is built for product, support and customer-experience teams who want a simple, repeatable way to measure and improve loyalty.

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Why teams choose it

Standard NPS scale
Use the validated 0–10 recommendation question so your score is comparable over time and across teams.
Understand the why
Add an open follow-up so every score comes with context you can act on, not just a number.
Promoters, passives, detractors
Responses are segmented automatically so you can see your Net Promoter Score and where to focus.
Trigger at the right moment
Send after a purchase, onboarding or support ticket via link, email or embed to capture timely feedback.

Key features

Ready-made NPS template
Start from a proven template and customize the wording in minutes.
Follow-up logic
Show different follow-up questions to promoters and detractors using branching.
Branding
Match the survey to your brand with your logo, colors and fonts.
Real-time reporting
Track your NPS live, with breakdowns by segment and over time.
Multilingual
Run the same NPS survey in several languages, including Arabic with RTL support.
Share anywhere
Distribute by email link, website embed or QR code.

How it works

    1
    Start from the NPS template or generate one with AI.
    2
    Customize the recommendation question and follow-up.
    3
    Apply branding and choose where to send it.
    4
    Track your Net Promoter Score in real time and act on the feedback.

Popular use cases

Post-purchase loyalty measurement Relationship NPS across the customer base Onboarding and milestone check-ins Support-interaction follow-ups Product and feature satisfaction Account health for B2B SaaS

Frequently asked questions

Respondents answer 0–10. Scores of 9–10 are promoters, 7–8 are passives and 0–6 are detractors. NPS is the percentage of promoters minus the percentage of detractors.
Yes. You can build and send NPS surveys and collect responses on the free plan. Paid plans add branding, more storage and advanced features.
Yes. Add an open follow-up question, and use branching to ask promoters and detractors different questions.
Yes. Real-time reporting shows your score and segments so you can monitor trends and measure improvement.

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