CSAT Survey

Free Customer Satisfaction (CSAT) Survey Maker

SurveyMaker.io is a free customer satisfaction (CSAT) survey maker for measuring how happy customers are with a product, service or interaction. Ask a simple satisfaction-rating question — a 1–5 scale, stars or emoji — add an optional comment, and send it right after the moment that matters, such as a purchase, a delivery or a closed support ticket. Results are summarized into a clear CSAT score with real-time charts so you can spot problems early and track satisfaction over time. Start from a ready-made CSAT template, customize the wording and branding, and share by link, email or QR code. It is ideal for support, operations and customer-experience teams that want fast, actionable feedback at every touchpoint.

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Why teams choose it

Measure the moment
Trigger a short satisfaction question right after a purchase, delivery or support ticket for accurate, timely feedback.
Flexible rating scales
Use a 1–5 scale, stars or emoji so the question feels natural to your audience.
Catch issues early
Real-time results surface drops in satisfaction so you can fix problems before they grow.
Add context
An optional comment field turns a rating into specific, actionable feedback.

Key features

Ready-made CSAT template
Start from a proven template and adjust the wording in minutes.
Rating question types
Choose numeric scales, stars or emoji to match your brand and audience.
Follow-up comments
Capture the reason behind each rating with an optional open question.
Branding
Apply your logo, colors and fonts so the survey looks like yours.
Real-time CSAT score
See your satisfaction score and trends update live.
Share anywhere
Send by link, email or website embed, or display a QR code.

How it works

    1
    Start from the CSAT template or generate one with AI.
    2
    Pick a rating scale and add an optional comment field.
    3
    Apply branding and choose where to send it.
    4
    Track your CSAT score in real time and act on the results.

Popular use cases

Post-support satisfaction (ticket close) Post-purchase and delivery feedback Onboarding and first-use experience Service and appointment follow-ups Website and self-service experience Ongoing product satisfaction tracking

Frequently asked questions

A customer satisfaction (CSAT) survey asks people to rate their satisfaction with a product, service or interaction, usually on a short scale. Your CSAT score is the percentage of positive ratings.
CSAT measures satisfaction with a specific interaction or moment, while NPS measures overall loyalty and likelihood to recommend. Many teams use both together.
Yes. You can build and send CSAT surveys and collect responses on the free plan. Paid plans add branding, more storage and advanced features.
A 1–5 scale, stars or emoji all work well. Pick the format that feels most natural to your audience and keep it consistent so you can compare results over time.

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